Processing & Shipping times Policy
Processing & shipping times policy
- All orders process within 5-7 business days (Due to Covid-19 there has been some delays in processing time )
- All orders are hand made in batches that does take time
- Shipping time is after the order has gone through processing time .
- Shipping time 1-4 business days + free tracking
- Express Shipping calculated at checkout + free tracking
- Signature is NOT REQUIRED on delivery
- If not at home at the time of delivery, your item/s will be left at the safest location deem fit for your mail carrier.
- If you do not want your package left , you can contact ups or usps & provide shipping details to request pick up or schedule delivery time.
Shipping
- We process , ship, and deliver Monday-Saturday (excluding holidays) we do not offer shipping on Sunday’s or holiday’s.
- Following the process time of your order , you will receive an email notification of these details followed by your tracking details for shipments.
- Processing time may be delayed if your shipping address is questionable and or order is flagged as a risk. We may require proof of identification for billing information received
- In the event there is an issue, you will receive an email notification of these details.
- Once you place order, we can not revise or alter shipping options.
-We do accept orders shipped to PO BOXES & Apo/FPO or us territories
-these will be shipped via usps only .
Express shipping methods requires a physical delivery/ shipping address. You will be contacted for this information if you do not respond , it may cause further delays.
-If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier.
-If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier.
-We are not responsible for incorrect address entered by you as the customer
-A restock fee will be charged if you do not claim your item and it is returned. The charge will be 15% of the total charge per item.
Separate packages
In some instances, an order may be split into different packages for any of the following reasons:
Certain items may be on backorder
Weight restrictions for regular shipping imposed by the post office
There will be a tracking number for each package
Cancellation of Orders/Pre Order Items and Out of Stock Items
Kurly Queen Hair Therapy will make every attempt to contact the customer in the event of out of stock inventory.
- All orders process within 5-7 business days (Due to Covid-19 there has been some delays in processing time )
- All orders are hand made in batches that does take time
- Shipping time is after the order has gone through processing time .
- Shipping time 1-4 business days + free tracking
- Express Shipping calculated at checkout + free tracking
- Signature is NOT REQUIRED on delivery
- If not at home at the time of delivery, your item/s will be left at the safest location deem fit for your mail carrier.
- If you do not want your package left , you can contact ups or usps & provide shipping details to request pick up or schedule delivery time.
Shipping
- We process , ship, and deliver Monday-Saturday (excluding holidays) we do not offer shipping on Sunday’s or holiday’s.
- Following the process time of your order , you will receive an email notification of these details followed by your tracking details for shipments.
- Processing time may be delayed if your shipping address is questionable and or order is flagged as a risk. We may require proof of identification for billing information received
- In the event there is an issue, you will receive an email notification of these details.
- Once you place order, we can not revise or alter shipping options.
-We do accept orders shipped to PO BOXES & Apo/FPO or us territories
-these will be shipped via usps only .
Express shipping methods requires a physical delivery/ shipping address. You will be contacted for this information if you do not respond , it may cause further delays.
-If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier.
-If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier.
-We are not responsible for incorrect address entered by you as the customer
-A restock fee will be charged if you do not claim your item and it is returned. The charge will be 15% of the total charge per item.
Separate packages
In some instances, an order may be split into different packages for any of the following reasons:
Certain items may be on backorder
Weight restrictions for regular shipping imposed by the post office
There will be a tracking number for each package
Cancellation of Orders/Pre Order Items and Out of Stock Items
Kurly Queen Hair Therapy will make every attempt to contact the customer in the event of out of stock inventory.